Shipping

SHIPPING TIMES

Australia:

AusPost Express E-Parcel | 2-3 Business Days - $10
AusPost Express E-Parcel | 2-3 Business Days - FREE for orders over $150

International:

DHL Express | 2-5 Business Days - $25 Flat Rate

All pricing is displayed in AUD.

SHIPPING INFORMATION

Madame Vintage is based in the Gold Coast, Australia but ship worldwide.

We deliver to over 200 countries; including the USA, Canada, United Kingdom, Asia and certain countries around Europe.

Shipping times and costs will vary depending on your delivery location and shipping method.

Madame Vintage sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative from date of dispatch, not the date of order.

International customers please note: Madame Vintage is not responsible for any specific import tax on goods. It is your responsibility to understand any potential costs associated with bringing items into your country.

* To qualify for FREE standard shipping customers must select 'Free Shipping' upon checkout.

RETURNS

As our team have been purchasing and finding vintage clothing around the globe for years we understand that returning an item can be disappointing so we've made the process as easy as possible.

Orders can be returned for a store credit, within 14 days of receiving your order. We will only accept returns for products that have been approved via our returns portal. You will also need to cover the cost of return postage unless the item is faulty.

PAID WITH AFTERPAY?
Once your return has been processed you'll receive a full store credit for you return, so you'll be able to shop again straight away while continuing to pay the remaining Afterpay payments.

 

TO INITIATE A RETURN, PLEASE FOLLOW THE STEPS LISTED BELOW:

  • Email hello@madamevintage.com.au
  • Please include your order number and reason for return (Faulty Item, Wrong Size, Incorrect Item Sent etc)
  • Faulty Items - please include photos that clearly show the fault (if the fault wasn't outlined in product description)