FAQs

What is Madame Vintage about?

We are a leading online vintage clothing retailer, aiming to deliver quality secondhand clothing for festivals and everyday wear; offering great brands at the best possible prices. 

 

Where do you get all your stuff?

We source our clothing from a wide range of suppliers located all around the world.

 

When will my order by shipped?

 All orders placed after 11am will ship the next day. All weekend orders will ship on the Monday. Any Bank Holiday orders will ship the next available day.

 

How much does postage cost & how long does it take?

 All postage prices are calculated at checkout based on weight of parcel and delivery location. 

Australia
Tracked Express Shipping (1-3 days)

Worldwide
Worldwide Tracked Shipping (3-7 days)

All orders placed after 11am will ship the next day. All weekend orders will ship on the Monday. Any Bank Holiday orders will ship the next available day.

 

I want to get in contact regarding an event or partnership, who do I email?

For any events or partnerships please email: hello@madamevintage.com.au

 

How can I pay?

We accept all major credit cards and we also accept Paypal payments.

 

I wasn't happy with my order, can I return it?

For returns, please contact shop@madamevintage.com.au with the following information:
• Name
• Order Number

We reserve the right to refuse a refund on any return. Any items used for events and then returned will be refused refunds.